Privacy Policy

Last updated: 8 June 2026

This Privacy Policy explains how CallSaaS ("CallSaaS", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit callsaas.io, enquire about or use our AI phone-receptionist service ("Service"). We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This policy covers two distinct situations: (a) information about you, our website visitor or customer; and (b) information our AI receptionist processes about your callers when you use the Service.

1. Information we collect from website visitors and customers

Your name and business name;
Your email address and phone/mobile number;
Details you provide in our demo or enquiry forms (such as business size, industry, call volume, current tools, and goals);
Account and billing information needed to provide the Service (payment is processed securely by our payment provider — we do not store full card numbers);
Limited technical information (browser, device, pages visited) via standard web logs and analytics, where enabled.

2. Information our AI receptionist processes (call data)

When you use the Service, our AI receptionist answers calls to your business. In doing so it may collect and process, on your behalf, information about your callers, including:

Caller name, phone number, and any contact details they provide;
Audio of the call and/or a written transcript;
Appointment, enquiry, and message details captured during the call;
Any other information a caller chooses to share.

For this call data, you (our business customer) are responsible for determining how it is used, and CallSaaS processes it on your behalf to deliver the Service (answering calls, booking appointments, sending you summaries or transcripts, and capturing leads). You are responsible for ensuring you have any necessary notices or consents in place with your callers — see our Terms of Service regarding call recording.

3. How we use information

To provide, operate, support, and improve the Service;
To respond to your enquiries and provide a demo or quote;
To book appointments and send you call notifications, summaries, and transcripts;
To process payments and manage your account;
To send service-related and, where permitted, marketing communications;
To comply with our legal obligations.

4. Disclosure to third parties

We do not sell personal information. We share it with trusted service providers who help us operate the Service — for example, telephony, voice-AI, calendar, payment, hosting, email, and analytics providers — who are required to protect it and use it only as we instruct. Some providers may store or process data outside Australia; where this occurs, we take reasonable steps to ensure it is handled consistently with the APPs. We may also disclose information where required by law.

5. Data security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access, including encryption in transit, access controls, and secure hosting. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

6. Retention

We retain personal information, including call audio and transcripts, only for as long as needed to provide the Service, to meet your instructions as our customer, or as required by law. You can ask us about retention periods or request deletion of call data associated with your account, subject to legal requirements.

7. Your rights

You may request access to, or correction of, the personal information we hold about you, and you may opt out of marketing at any time. If you are a caller and wish to access or correct information held about you, please contact the business you called; we will assist that business as their service provider. To make a request, contact sales@callsaas.io. You may also contact the Office of the Australian Information Commissioner (OAIC) about a privacy concern.

8. Cookies and analytics

Our website may use cookies and similar technologies to understand usage and improve the site. You can control cookies through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always posted on this page with its "last updated" date.

10. Contact us

For questions about this policy or your personal information, contact:
CallSaaS — sales@callsaas.io

This policy is a starting template prepared for review. Because the Service records and transcribes phone calls, it is especially important to confirm your registered business/legal entity name, ABN, the State or Territory whose law governs your business, your call-recording notice/consent practices, your data-retention periods, and the third-party processors you actually use — and to have it checked by a legal professional before you rely on it.