Last updated: 8 June 2026
These Terms of Service ("Terms") govern your access to and use of the CallSaaS website (callsaas.io) and our AI phone-receptionist service ("Service"). By signing up for, or using, the Service, you agree to these Terms.
CallSaaS provides an AI voice agent that answers calls to your business, books appointments, answers common questions, captures leads, and sends you call summaries or transcripts. The Service is provided on a subscription basis as described on our pricing page.
Where offered, new customers may receive a free trial period (for example, 7 days). During the trial you have access to your plan's features at no charge, and your first payment occurs only after the trial ends. You may cancel at any time during the trial and will not be charged. Trial terms are as stated at sign-up.
There is no lock-in contract. You may cancel at any time, effective at the end of your current billing period. Fees already paid are non-refundable except as required by law (including the Australian Consumer Law).
The Service answers, and may record and transcribe, calls to your business. Recording telephone conversations is regulated and the requirements vary by State and Territory. You are responsible for ensuring that callers are appropriately notified and that any consent required by law is obtained (for example, an appropriate call-handling notice). You agree to comply with all applicable laws relating to telephone communications, recording, privacy, and marketing, and to indemnify CallSaaS against claims arising from your failure to do so.
The Service uses automated, AI-generated voice responses. While we work to make it accurate and helpful, it may not always be correct or complete and is not a substitute for professional advice. The Service is not for emergencies; it cannot contact emergency services, and you should not rely on it for urgent or life-safety matters. You are responsible for reviewing bookings, messages, and leads it generates.
We aim to provide a reliable Service but do not guarantee it will be uninterrupted or error-free. The Service depends on third-party providers (such as telephony, voice-AI, and calendar services), and we are not responsible for outages or issues caused by third parties or events beyond our reasonable control.
CallSaaS and its licensors retain all rights in the Service, including software, voice models, and underlying technology. You retain ownership of your business content and the call data generated for your account. You grant us the rights necessary to process that content and data to provide the Service.
We provide the Service with reasonable care and skill. Nothing in these Terms excludes rights you have under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, our total liability arising from the Service in any 12-month period is limited to the fees you paid us for the Service in that period, and we are not liable for indirect or consequential loss, including lost profits or missed bookings.
We may suspend or terminate the Service if you breach these Terms, fail to pay, or use the Service unlawfully. You may cancel at any time as described above. On termination, your right to use the Service ends, and we will handle your data in accordance with our Privacy Policy.
We may update these Terms from time to time. The current version is always posted on this page with its "last updated" date; continued use of the Service means you accept the updated Terms.
These Terms are governed by the laws of Australia and the State or Territory in which CallSaaS operates, and you submit to the non-exclusive jurisdiction of its courts.
Questions about these Terms? Contact CallSaaS at sales@callsaas.io.